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True Story Re My Phone Service
Me: This is the fourth day my firm hasn't had dial tone.

Customer Service: Yes sir, because of the urgency we've elevated it to Business Class Support.

Me: What does that mean?

Customer Service: The Business Class Support tech will handle your trouble ticket. Unfortunately, he's out today, however he'll get to it first thing tomorrow morning.

Me: Wait, because you've elevated it, you can't get to it today?

Customer Service: No sir.

Me: Can you lower its urgency, so you can get to it sooner?

Customer Service: Sir?

Me: Never mind.